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Holding

I had an electrician come to my house to look at replacing my breaker box. He said that before he could do it, the electric company would need to look at it and say whether or not it would need to be moved.

I called the electric company yesterday, and was surprised to find that there was no way to request speaking to a human. I called three different times to take different paths through the automated menu. I finally just kind of left the phone running while I searched the internet to see if there was some way to get a person, and I was suddenly being connected to a person. Then I saw a comment on the internet said that was a way to get a person… just let the menu prompt run three or four times. Weird.

That person said she couldn’t help me, but would transfer me to someone who could. Then I was on hold for LONG time. I left my phone running through a free period, lunch, a music practice, and another free period. I took a screen shot when I heard the person pick up:

That person did help me. She got an appointment set for someone to come to my house in the next seven to fourteen days and look at the breaker box. The good news is that I don’t have to be home. If the box needs to be moved, they’ll put an orange sticker on my house in the new location.

2 Comments

  1. Lauren

    TWO HOURS????? Good grief. That is legitimately insane.

    So, once your house is all fixed as you like, how on earth are you going to spend your time?

  2. Carol

    WOW – I don’t know what is more amazing: the steps you had to take to get the appointment or your tenacity at sticking out this procedure. I fear I would have been throwing things (like my phone) after about three tries. God bless your patience – particularly when it seems to pay off.

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